FAQ

  1. How long after my checkout will it be shipped?                                                                                                                                                                                        We usually arrange shipment within 2-3 business days after your order is confirmed and payment is completed. Orders placed on weekends or public holidays will be processed on the next working day.

  2. Shipping and Taxes                                                                                                                                                                                                                                        We offer DAP (Delivery at Place) shipping by default. Import duties, VAT and other local customs fees are to be borne by buyers upon delivery. You can check the estimated tax range from your local customs authority before purchase. We will fully support you with customs clearance documents if needed.

  3. I don't like my watch after receiving it, can I return or exchange it?                                                                                                                                                  We accept returns or exchanges within 30 days of delivery, on the condition that the watch is unused, keeps all original packaging, warranty cards and accessories intact, and has no man-made damage. You need to contact our customer service first to get a return authorization before sending the item back.

  4. How to modify the wrong information in the order?                                                                                                                                                                              Please contact our customer service via email or online chat within 12 hours of placing your order with your order number and corrected details. We can update the information for free if your parcel hasn't been shipped yet. Once shipped, address changes will be subject to logistics limitations.                                                                                                                  

  5. Can I cancel my order?                                                                                                                                                                                                                               You can cancel your order for free if you submit a cancellation request to us before we arrange shipment. If the parcel has already been dispatched, we can't cancel it directly; you may apply for a return after you receive the package following our return policy.

  6. What to do when my watch is malfunctioning?                                                                                                                                                                                         If it's a product quality fault within the warranty period, please contact us with your order number, photos/videos of the fault, and we will arrange free repair or replacement for you.

  7. How can I track my order?                                                                                                                                                                                                                          Once your order is shipped, we will send a shipping confirmation email with a unique tracking number and tracking link. You can enter the number on our website's tracking page or the official logistics platform to check real-time delivery updates.

  8. Does the watch come with an original gift box and warranty card?                                                                                                                                                                                                                                                                                          Yes, every watch is packed with an exclusive original gift box and official warranty card, which is perfect for personal use or gift-giving.

  9. Will there be extra free gifts for bulk orders?                                                                                                                                                                                        Yes! We provide customized extra gifts and exclusive bulk discounts for large-quantity orders. Please reach out to our customer service with your expected purchase quantity for a tailored offer.

  10. Does the warranty cover scratch damage on the watch surface?                                                                                                                                 The official warranty only covers non-human product quality failures. Scratches caused by daily wear, collision or improper use are not within the warranty scope, but we can offer paid polishing and maintenance services for you.