Shipping Policy

Thank you for shopping with LONGVISION!

1. Shipping & Delivery

Free Worldwide Shipping
We offer free shipping on all orders, with no minimum purchase required.

Processing Time
Orders are generally dispatched within 2 business days after payment confirmation.

Estimated Delivery Times

We partner with YunExpress to provide international shipping services.

• Hong Kong: 3–5 business days

• United States: 6–10 business days

• Switzerland: 6–9 business days

• European Union: 6–10 business days

• United Kingdom: 6–10 business days

• Panama, Thailand, UAE, Australia, Brazil, and other eligible destinations: 7–15 business days

Delivery times are estimates and may vary due to customs inspections, clearance procedures, or local delivery conditions. Exact delivery dates cannot be guaranteed.

Alternative Courier Services
If you prefer DHL, UPS, FedEx, or TNT, please contact us to arrange delivery. You will be responsible for all applicable import duties, taxes, and customs clearance fees associated with these services.

2. Customs Duties, Clearance Fees & VAT

For most destinations, our designated shipping services cover applicable import duties and customs clearance fees, subject to the terms of the shipping service.

European customers: VAT is not included. If local customs authorities assess VAT on your order, you are responsible for paying it.

LONGVISION provides the necessary commercial invoices and customs documentation to support customs clearance.

3. Shipping Coverage

We ship to a wide range of international destinations, subject to shipping availability and local restrictions. Please contact us to confirm delivery availability if you have any concerns.

4. Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number.

You can track your shipment through the Track My Order page on our website. Please allow 24–48 hours for tracking information to update.

5. Lost or Undelivered Packages

If your package is confirmed lost in transit or cannot be delivered due to a shipping issue, please contact us at longvision2009@outlook.com with your order number.

After investigating the issue, LONGVISION will arrange a replacement shipment at no additional cost if the package qualifies for reshipment.

6. Damaged or Delayed Orders

If your order arrives damaged or is significantly delayed beyond the estimated delivery window, please contact us at longvision2009@outlook.com with your order number. We will work with our logistics partners to investigate and help resolve the issue.

Thank you for choosing LONGVISION!